Service and support on this side of the Atlantic.

Dexibell: up to 5 years

Every Dexibell instrument has a 2-year warranty from the date of purchase. Register an eligible instrument on My Dexibell within 3 months of purchase and the warranty extends to 5 years, free.

Dexibell

Proel, Axiom, Sagitter and Tamburo: up to 4 years

Every product has a 2-year warranty from the date of purchase. Register an eligible product on proel.com within 6 months of purchase for 2 more years, free.

Proel Sound Systems · Proel Stage Equipment · Axiom · Sagitter · Tamburo

Ida Maria Grassi: 4 years

Register your Ida Maria Grassi instrument online for a 4-year warranty.

Ida Maria Grassi

What a claim needs

The serial number and a dated receipt from an authorized Proel North America dealer in the USA or Canada. Products bought elsewhere are covered by the distributor in the country of purchase. Warranty covers defects in materials and workmanship, not wear, misuse, accidents or unauthorized repairs. Extensions belong to the original buyer and aren't transferable.

Questions? service@proelnorthamerica.com

Tell us what's happening

The model and serial number, where you bought it, and what you're seeing or hearing. A photo or short video helps.

We answer within one business day

Our service team replies with next steps: a fix to try, a repair, or a return authorization.

Repair or return

If it needs to come back, we issue a return authorization (RMA) with shipping instructions.